Are the TCG cards original and official?
Yes. In our online store, we only sell original and official TCG cards, acquired from authorized distributors in Spain and Europe.
We do not sell copies, replicas, or fake cards.
📦 Are the TCG packs and boxes sealed?
All TCG packs, displays, and boxes are shipped factory-sealed, exactly as they come from the official distributor.
We never open or tamper with sealed products.
🆕 Are the single cards unused?
Yes. All single TCG cards we sell are new and unused.
We do not sell played cards or cards from used decks.
Each card is inspected before shipping and sent protected with a sleeve and toploader.
🏆 Are graded cards new?
Yes. The graded cards we offer are completely new and unused, encapsulated by professional grading companies for preservation and collecting.
🛡️ How are cards protected during shipping?
We use secure packaging for collectible cards, designed to prevent bends, scuffs, or damage during transport.
We pack each order with the utmost care.
🎲 Are the packs weighed or tampered with?
No. We do not weigh or tamper with TCG packs.
Packs are sent exactly as we receive them from the distributor, ensuring a fair and transparent experience.
🔄 Can cards or packs be returned?
Opened cards, packs, or random products cannot be returned, except in case of manufacturing defect.
Sealed and unopened products can be returned within the current legal period.
THE 30% DEPOSIT FOR PRE-ORDERS IS NON-REFUNDABLE.
🚚 Where are orders shipped from?
All orders are shipped from Spain, ensuring fast deliveries and no customs costs.
⏱️ How long does TCG card shipping take?
The usual delivery time is 24 to 72 business hours, depending on the selected shipping method.
Once the order is shipped, you will receive a tracking number.
💳 Is it safe to buy TCG cards in your store?
Yes. Our online store has an SSL certificate and secure payment systems to protect your data at all times.
🧑 Can I contact you before buying?
Of course.
If you have any questions about our products or need advice before buying, you can contact us, and we will gladly help you via info@otakuya.es or by sending a message to the website chat.
⭐ Why buy TCG cards from our store?
Because we are a specialized TCG collectible card store that offers:
- New and unused cards
- Guaranteed authenticity
- Professional packaging
- Close and personalized attention
You can buy with the peace of mind of doing so from a trusted store.